This time last year, DVLA and the motor industry were gearing up for the new tax rules that came into force on 1 April 2017.
We’ve said before, and no doubt we’ll say again: transformation means more than fixing websites. It goes deeper than that, right into the organisations behind the websites. There’s a logic to it: digital service design means designing the whole service, …
I’m very excited to write this, my first blog since starting in my new role, as Head of DVLA’s new Business Development team. I officially start in post on the 15 December 2014 and I’m working with Damian Lawson, Mark …
The voice of our customers is extremely important to DVLA. Every day we monitor the calls we get, what complaints have been made and more recently what our customers say on social media. We also analyse the work of our …
Since we went live with our free online enquiry service take-up has been more than we expected, with calls to our premium rate telephone line dropping to less than 30 a day. Just by confirming the vehicle’s make and registration number you …
It was a very proud moment for me to attend the ACFO awards 2014 on 19 November 2014 and to receive the ‘Fleet Service Company of the Year’ annual awards on behalf of DVLA. We secured the most votes among …
DVLA Personalised Registrations’ 25th Anniversary celebrations conclude this year with an auction at The Vale Resort near Cardiff. One lucky registered bidder, who’s signed up for this month’s live auction, will drive away in a brand new Mini One car. …
Communications manager, Kelly Taylor recently spoke with one of DVLA’s commercial customers, Dil, who along with Jo-Anne are the managers for the Vehicle Licensing and Documentation team at Motability Operations. They met up at a demonstration event in Bristol. Motability Operations is …
It’s important that DVLA engage with all customers who will use our digital services. Following the successful testing session hosted by Motability, BVRLA will host our next session on the 28 and 29 October. Twelve BVRLA member companies who are …
As you know we’re working on putting vehicle services online. This will allow customers to notify DVLA electronically of a change of keeper and to be able to take a registration number off and put onto a vehicle. This month …
Late September and a 6am start means a dark morning but nevertheless I was ready and waiting for a day of usability testing with fleet companies based in Bristol and the South West. Our destination – Motability in Bristol Business …
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