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Customer research and insight

Looking to the future: DVLA’s strategic and business plans

We’ve just published our 3-year strategic plan and this year’s business plan, so it’s a good time to take stock of what we’ve done – and what’s to come.

Customer Insight demos View Vehicle Record and Disposal to Trade prototypes

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Late September and a 6am start means a dark morning but nevertheless I was ready and waiting for a day of usability testing with fleet companies based in Bristol and the South West. Our destination: Motability in Bristol Business Park. …