Our User Experience (UX) team help us to improve online services for our users when they transact with DVLA. Dan Williamson, User Research Lead, explains more about user testing at DVLA.
We’ve just published our 3-year strategic plan and this year’s business plan, so it’s a good time to take stock of what we’ve done – and what’s to come.
Last week several colleagues and I spent the day at the Digital Accessibility Centre (DAC). The DAC works with clients to create digital media that’s accessible to all, and meets best practice accessibility standards and legislation. They’re an experienced and …
In March I blogged about UX@DVLA as the build entered the final stages. It’s been a hectic few months and it’s the right time to give an update on how the lab is doing. I knew all the hard work, …
Back in November I presented to our Executive Team and was given approval to invest in a User Experience (UX) testing Lab. We’ve been doing usability testing here since 2008 and as an organisation we are committed to delivering excellent …
The voice of our customers is extremely important to DVLA. Every day we monitor the calls we get, what complaints have been made and more recently what our customers say on social media. We also analyse the work of our …
It’s important that DVLA engage with all customers who will use our digital services. Following the successful testing session hosted by Motability, the British Vehicle Rental & Leasing Association (BVRLA) will host our next session on 28 and 29 October. …
Late September and a 6am start means a dark morning but nevertheless I was ready and waiting for a day of usability testing with fleet companies based in Bristol and the South West. Our destination: Motability in Bristol Business Park. …
As most people were sound asleep at 4am one late September morning, user researcher David Drew and I were on the M4 and heading north of the border. We had two days scheduled with Arnold Clark in Glasgow, one of …
As many will be aware, Mary Reilly, non executive director at DfT, published a review of DVLA last year. One of her recommendations was that we need to understand our customer segments a bit better. This recommendation coincided with some criticism …