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Looking to the future: DVLA’s strategic and business plans

Our strategic plan and business plan

We’ve just published our 3-year strategic plan and this year’s business plan, so it’s a good time to take stock of what we’ve done – and what’s to come.

Through everything we’ve achieved and the significant changes in the past year, our goal remains the same. We want to get the right drivers and vehicles taxed and on the road, as simply, safely and efficiently as possible. We are continuously improving our services, getting more services online and making them even easier for our customers to use.

Looking ahead, we’re well on track with our preparations for the new vehicle tax rate changes coming in on 1 April for newly registered vehicles. We’ve been working really closely with the motor industry on this, as well as designing a new online system for motor manufacturers and dealers to use when they first register a vehicle.

Also on the horizon are more tech successes. We’re rebuilding the tachograph service and tachonet services onto an open system landscape, with the aim of getting a new tacho web service live in 2018-19. We’re working on expanding the types of penalty payments that can be paid online around the same time too.

We’re also using our digital expertise to help other government departments. Office for Low Emission Vehicles (OLEV) has chosen DVLA to develop a single web portal to support 3 grant schemes to encourage take-up of ultra low emission vehicles (ULEV). These include the Plug-in Car Grant Scheme and a new Workplace Charge Scheme.

Finally, picking up on the customer service theme, we’re also looking to maintain the Customer Service Excellence standard and Customer Contact Association Global standard 6 which, once again, we’ve retained this year. This is something we’re very proud of, and we’re aiming for reaccreditation for the coming year.

All of this means that I continue to feel really positive about where we’re heading – lots to do for sure, but also plenty to look forward to.

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  1. Comment by paul posted on

    Nothing about the policy of not providing tax discs which has raised huge amounts for the DVLA, not even sending something to print off and put in the window, which you could do easily if you wanted to

  2. Comment by Jack Leonard posted on

    When writing a report of this sort, when working very successfully, it is extremely difficult to avoid sounding self-satisfied.
    DVLA still has not yet achieved that knack.
    Keep trying.

  3. Comment by Karl burgess posted on

    Why does the increase in car tax just seem to be another way of hitting the drivers pocket
    Our fuel is taxed to death and now if you buy a new car with lower emissions your second year car tax rockets
    This is appalling

  4. Comment by Mr M posted on

    Hi there
    It's a shame that the DVLA finds ways to charge more for less bless you.
    Watch out for a good peice of road ?Ummmmm only joking they have gone too.

  5. Comment by Charles posted on

    Customers? We have to have a licence by law. We have to have tax by law. We don't shop around for the best supplier. We are obliged to use the DVLA. We don't give you our custom. We are not customers.

    Don't worry, you're not alone. Most other Government departments use the same silly term with the same silly logic. This is what we have come to. Don't get me started on "stakeholders".

  6. Comment by Berni Cozzi posted on

    as a registered motor dealer of some 40years shouldn:t i b sent a copy of this ?

  7. Comment by Tony posted on

    where does all the money you take from drivers in various taxes go?...specifically...