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25 years of Customer Service Excellence: how we do it
DVLA recently retained the Customer Service Excellence (CSE) accreditation for the 10th successive year. Andrew Gibbons, from our Customer Insight Unit, explains more about how we managed it.
BA @ DVLA: our Business Analysis Development Programme goes live
DVLA’s Information Systems Business Analysis Development Programme is being launched today, Gary Young, ITS Head of Business Analysis, tells us more.
What DVLA has been doing to clamp down on vehicle tax evasion
Since the start of 2019, DVLA wheelclamping teams have been busy up and down the country targeting untaxed vehicles. Bethan Beasley, DVLA’s Senior Leader of Enforcement Partnerships, tells us more.
Why apprenticeships matter at DVLA
Richard Saunders is DVLA’s Talent and Learning Consultant. To celebrate National Apprenticeship week, Richard tells us more about the how, what and why of apprenticeships at DVLA.
Driving abroad after Brexit – things are changing
If you’re planning to drive abroad over the coming weeks and months, the driving documents you’ll need may change – here’s what you need to know.
Driving collaboration in Swansea
Andrew Falvey, DVLA’s Commercial Director, tells us all about the work he’s been doing to foster better networking relationships within the public sector in Swansea.
What I learned from teaching schoolchildren about DVLA
They say never work with children (or animals). But Nicola Braun, of DVLA Vehicle Business Services, proved this wrong recently when she visited a class of local schoolchildren to tell them all about DVLA.
Keep an eye on your vision for driving
New Vision Panel Secretary Dr Cathy Armstrong shares her professional advice on getting your eyesight checked for driving, and the extra challenges of driving in winter.
A diverse and inclusive workplace
Uche Williams has been working in DVLA’s Contact Centre for 2 years. Here, Uche shares her experiences of working at DVLA.
Cars, collaboration and co-op service
Helen Jones, Vehicle Services Designer, gives an update on DVLA's new Register a Vehicle (RaV) service and other exciting new service developments!