Customer insight: how we test a service
...then consider the benefits of opting into the V5C (logbook) on demand initiative. V5C on demand will offer fleet operators the option of suppressing a V5C when they register a...
Meet the team: vehicle management and personalised registrations
As you know we’re working on putting vehicle services online. This will allow customers to notify DVLA electronically of a change of keeper and to be able to take a registration number off and put onto a vehicle. This month …
Customer Insight demos View Vehicle Record and Disposal to Trade prototypes
...laptop to enter search details for the registration certificate (V5C) they want to retrieve. Once retrieved the cabinet rotates to present the file’s location where the V5C can be found....
Gathering the views of the motor trade - Personalised Registrations Online
As most people were sound asleep at 4am one late September morning, user researcher David Drew and I were on the M4 and heading north of the border. We had...
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