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Contact Centre

Looking to the future: DVLA’s strategic and business plans

We’ve just published our 3-year strategic plan and this year’s business plan, so it’s a good time to take stock of what we’ve done – and what’s to come.

Team talk: Carole Evans, Head of DVLA’s Contact Centre

Posted by: , Posted on: - Categories: Contact Centre, Features

DVLA’s communication team recently caught up with Carole Evans, OBE. Carole is head of DVLA’s award winning Contact Centre with a responsibility for over 1,100 staff. Carole has worked in our Contact Centre for 23 years overseeing the change of …

Checking a vehicle’s date of first registration and vehicle tax is free...

Posted by: , Posted on: - Categories: Contact Centre, DVLA fees, Vehicle tax

Since we went live with our free online enquiry service take-up has been more than we expected, with calls to our premium rate telephone line dropping to less than 30 a day. Just by confirming the vehicle’s make and registration number you …