A diverse and inclusive workplace
Uche Williams has been working in DVLA’s Contact Centre for 2 years. Here, Uche shares her experiences of working at DVLA.
Contact Centre
Looking to the future: DVLA’s strategic and business plans
Posted by:
Oliver Morley, Posted on:
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Categories:
Contact Centre, Customer research and insight, Defence, Driver licensing, Drivers medical, DVLA Business Services, DVLA fees, Enforcement, Features, Personalised registrations, Statutory Off Road Notification, Vehicle registration, Vehicle tax
We’ve just published our 3-year strategic plan and this year’s business plan, so it’s a good time to take stock of what we’ve done – and what’s to come.
Life in DVLA's Contact Centre
DVLA’s Contact Centre is the interface between us, the organisation and you, the customer. There’s loads of really useful information on GOV.UK and most people will be able to find what they’re looking for there. But every year we still get around …
Team talk: Carole Evans, Head of DVLA’s Contact Centre
https://youtu.be/g_rd28eISZIDVLA’s communication team recently caught up with Carole Evans, OBE. Carole is head of DVLA’s award winning Contact Centre with a responsibility for over 1,100 staff. Carole has worked in our Contact Centre for 23 years overseeing the change of …
Checking a vehicle’s date of first registration and vehicle tax is free...
Since we went live with our free online enquiry service take-up has been more than we expected, with calls to our premium rate telephone line dropping to less than 30 a day. Just by confirming the vehicle’s make and registration number you …