Back in March we blogged about the changes to how car tax is calculated from 1 April 2017.
The journey so far
Since my last blog we’ve worked closely with the motor industry to plan for the change from a technical, policy and communication point of view.
The new vehicle tax rates are based on vehicle list price. This means changing the vehicle first registration process so that we can capture the price for eligible vehicles. The automated first registration and licensing (AFRL) co-op service is owned and updated by motor manufacturers themselves and, through our joint technical forum, we’ve ensured that the required changes are understood and ready before 1 April 2017.
DVLA also provides a web-based service for manufacturers, importers and retailers who do not use the co-op service. Changes to this service and the paper service (V55s) are also under way.
We've already issued a ‘setting the scene’ message to the motor industry and more detailed messages highlighting the changes and impacts on the various sectors of the industry.
The changes needed to the AFRL service means we've a chance to look at how the current service is working and make improvements. We're reviewing the full service, using feedback from customer surveys and customer insight.
As the original web service was designed some time ago we're changing the look and feel of the service to make it easier to use. We've built a draft prototype and started the first round of insight testing to see what users thought.
We took the new service to the motor show in Birmingham and asked customers to try it out. The initial feedback was very positive:
“This is a massive improvement on the current system... I train new staff [on the existing service and] this is so straightforward it will make my job much easier.”
“Much better than the current system.”
“This will be good for the company... good for our customers.”
We also gained lots of ideas about how the service could be improved.
If you use the current AFRL web service and you’d like to get involved in helping to design the new service, email us at VED.Reform@dvla.gsi.gov.uk We can then make arrangements for you to be involved by letting us know what you think of the service - it’s not too late!