Communications manager, Kelly Taylor recently spoke with one of DVLA’s commercial customers, Dil, who along with Jo-Anne are the managers for the Vehicle Licensing and Documentation team at Motability Operations. They met up at a demonstration event in Bristol. Motability Operations is …
It’s important that DVLA engage with all customers who will use our digital services. Following the successful testing session hosted by Motability, BVRLA will host our next session on the 28 and 29 October. Twelve BVRLA member companies who are …
As you know we’re working on putting vehicle services online. This will allow customers to notify DVLA electronically of a change of keeper and to be able to take a registration number off and put onto a vehicle. This month …
Late September and a 6am start means a dark morning but nevertheless I was ready and waiting for a day of usability testing with fleet companies based in Bristol and the South West. Our destination – Motability in Bristol Business …
As most people were sound asleep at 4am one late September morning, user researcher David Drew and I were on the M4 and heading north of the border. We had two days scheduled with Arnold Clark in Glasgow, one of …
With only a week to go until one of the biggest changes in DVLA’s history, the question on many people’s mind is – Is DVLA ready? I can confidently say the answer is Yes! With a week to go, our …
As we draw closer to the final week before the tax disc is abolished I wanted to give you an update following our second web chat on 17 September 2014. It again proved popular with our stakeholders, in particular with …
Following my blog earlier this week, I said I’d issue another one by the end of this week to explain the use of trade plates, forms and obtaining tax on your customer’s behalf. These were all topics that cropped up …
As we start to get closer to 1 October 2014, media coverage of the abolition of the tax disc has increased but we've still got more to do to raise awareness of the change. This week we've started to write …
Using a mobile phone and other hand-held devices, whilst driving, is a criminal offence. Studies have shown this to be a serious road safety risk. If this happens whilst driving a large vehicle such as a bus or lorry, the …
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