DVLA has come up with a series of initiatives to encourage more IT experts of the future, with a particular focus on girls. Capability and Talent Development Lead, Karen Clark, tells us more.
As part of the government’s Red Tape Challenge initiative to remove unnecessary burden, it’s now been confirmed by Ministers that from 8 June 2015, DVLA will no longer issue the paper counterpart to the photocard driving licence. This means from …
A new offence, to make it easier for the police to arrest drivers who drive after taking illegal drugs or abuse medicinal drugs, will come into force in England and Wales on 2 March 2015. To help drivers understand the …
We’ve said before, and no doubt we’ll say again: transformation means more than fixing websites. It goes deeper than that, right into the organisations behind the websites. There’s a logic to it: digital service design means designing the whole service, …
I’m very excited to write this, my first blog since starting in my new role, as Head of DVLA’s new Business Development team. I officially start in post on the 15 December 2014 and I’m working with Damian Lawson, Mark …
The voice of our customers is extremely important to DVLA. Every day we monitor the calls we get, what complaints have been made and more recently what our customers say on social media. We also analyse the work of our …
Since we went live with our free online enquiry service take-up has been more than we expected, with calls to our premium rate telephone line dropping to less than 30 a day. Just by confirming the vehicle’s make and registration number you …
It was a very proud moment for me to attend the Association of Car Fleet Operators (ACFO) awards on 19 November 2014 to receive the ‘Fleet Service Company of the Year’ annual awards on behalf of DVLA. We secured the …
DVLA Personalised Registrations’ 25th anniversary celebrations conclude this year with an auction at The Vale Resort near Cardiff. One lucky registered bidder, who’s signed up for this month’s live auction, will drive away in a brand new Mini One car. …
Communications manager Kelly Taylor recently spoke with one of DVLA’s commercial customers, Dil, who along with Jo-Anne are the managers for the Vehicle Licensing and Documentation team at Motability Operations. They met up at a demonstration event in Bristol. Motability …
It’s important that DVLA engage with all customers who will use our digital services. Following the successful testing session hosted by Motability, the British Vehicle Rental & Leasing Association (BVRLA) will host our next session on 28 and 29 October. …