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Cars, collaboration and co-op service
Cars, collaboration and co-op service
It’s been a while since we wrote about our new vehicle registration service and the transformation of our services.
One of the biggest changes for DVLA
The abolition of tax disc project is overseeing one of the biggest changes in DVLA history... The tax disc has been around for 93 years and our stakeholders and commercial customers have built their processes and procedures around it. These …
What do people really think of DVLA?
As many will be aware, DVLA was reviewed last year by Mary Reilly, non executive director at DfT. One of her recommendations was that we need to understand our customer segments a bit better. This recommendation coincided with some criticism …
Introducing the ‘Inside DVLA’ blog
Welcome to my first blog post for ‘Inside DVLA’, our regular update for stakeholders, commercial customers and suppliers. As Head of Communications here at DVLA, my job is to ensure we get the right information to you at the right …