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Blog Inside DVLA blog

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Driver and Vehicle Licensing Agency

Introducing DVLA’s Emerging Tech Lab

Introducing DVLA’s Emerging Tech Lab

DVLA’s Emerging Tech Lab is a newly created team exploring the potential value new and emerging technologies could offer DVLA and its users. Digital Architect Rob James gives us the lowdown.

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25 years selling personalised registrations

Posted by: Damian Lawson, Posted on: 12 November 2014 - Categories: Features

DVLA Personalised Registrations’ 25th anniversary celebrations conclude this year with an auction at The Vale Resort near Cardiff. One lucky registered bidder, who’s signed up for this month’s live auction, will drive away in a brand new Mini One car. …

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Talking to our stakeholders: Dil from Motability Operations

Posted by: Kelly Cambule, Posted on: 6 November 2014 - Categories: Features

Communications manager Kelly Taylor recently spoke with one of DVLA’s commercial customers, Dil, who along with Jo-Anne are the managers for the Vehicle Licensing and Documentation team at Motability Operations. They met up at a demonstration event in Bristol. Motability …

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Customer insight: how we test a service

Posted by: Jamie Trollope, Posted on: 22 October 2014 - Categories: Customer research and insight

It’s important that DVLA engage with all customers who will use our digital services. Following the successful testing session hosted by Motability, the British Vehicle Rental & Leasing Association (BVRLA) will host our next session on 28 and 29 October. …

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Meet the team: vehicle management and personalised registrations

Posted by: DVLA digital comms team, Posted on: 16 October 2014 - Categories: Features

As you know we’re working on putting vehicle services online. This will allow customers to notify DVLA electronically of a change of keeper and to be able to take a registration number off and put onto a vehicle. This month …

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Customer Insight demos View Vehicle Record and Disposal to Trade prototypes

Posted by: Kelly Cambule, Posted on: 10 October 2014 - Categories: Customer research and insight

Late September and a 6am start means a dark morning but nevertheless I was ready and waiting for a day of usability testing with fleet companies based in Bristol and the South West. Our destination: Motability in Bristol Business Park. …

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Gathering the views of the motor trade - Personalised Registrations Online

Posted by: Jamie Trollope, Posted on: 8 October 2014 - Categories: Customer research and insight

As most people were sound asleep at 4am one late September morning, user researcher David Drew and I were on the M4 and heading north of the border. We had two days scheduled with Arnold Clark in Glasgow, one of …

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It’s getting closer – one week to go!

Posted by: Tony Ackroyd, Posted on: 24 September 2014 - Categories: Abolition of the tax disc

With only a week to go until one of the biggest changes in DVLA’s history, the question on many people’s mind is: is DVLA ready? I can confidently say the answer is yes! With a week to go, our latest …

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Update on our second webchat - trade plates

Posted by: Jason Llewelyn, Posted on: 23 September 2014 - Categories: Abolition of the tax disc

As we draw closer to the final week before the tax disc is abolished I wanted to give you an update following our second webchat on 17 September 2014. It again proved popular with our stakeholders, in particular with motor …

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Trade plates, forms and taxing!

Posted by: Jason Llewelyn, Posted on: 12 September 2014 - Categories: Abolition of the tax disc

Following my blog earlier this week, I  said I’d issue another one by the end of this week to explain the use of trade plates, forms and obtaining tax on your customer’s behalf. These were all topics that cropped up …

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My thoughts on the vehicle tax changes webchat

Posted by: Jason Llewelyn, Posted on: 8 September 2014 - Categories: Abolition of the tax disc

As we start to get closer to 1 October 2014, media coverage of the abolition of the tax disc has increased but we've still got more to do to raise awareness of the change. This week we've started to write …

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