Our User Experience (UX) team help us to improve online services for our users when they transact with DVLA. Dan Williamson, User Research Lead, explains more about user testing at DVLA.
...mandatory training be inducted into my new team attend several induction workshops I fully expected my induction to cover security, data protection, health and safety, and how to conduct yourself...
DVLA has come up with a series of initiatives to encourage more IT experts of the future, with a particular focus on girls. Capability and Talent Development Lead, Karen Clark, tells us more.
DVLA’s new Information Technology Services (ITS) waste contract allows all our old IT equipment, from laptops to toner cartridges and everything in between, to be resold, reused or recycled. Lynwen Tipler, ITS, explains more.
It’s not fair on law-abiding motorists who tax their vehicles, when others don’t. This is why DVLA works all year round to tackle untaxed vehicles in the UK. Elaine Rees, National Enforcement Manager, explains more about her team’s role in tackling those who evade tax.
Rachel Phillips has stepped into an exciting role heading up our award-winning contact centre. Here Rachel explains what it’s like to be in charge of the largest single site contact centre in government.
We've just completed the first end of module assessment for our Business Analysis Development Programme. So it seems a good time to look back at how the first group have settled in. Gary Young, Head of Business Analysis tells us more.
One of our training programmes has been recognised with a prestigious Princess Royal Training Award. Deborah Nicholas, Leadership and Development Training Manager, accepted our award at St James’s Palace along with her colleagues. Here she tells us more about her day.
Programming is widely recognised as an essential skill for generations to come. Amy Taaffe-Evans, who heads up our IT Capability & Talent Development team, explains how DVLA’s local school hosting days are helping children develop the skills they will need for the future.
DVLA’s Emerging Tech Lab is a newly created team exploring the potential value new and emerging technologies could offer DVLA and its users. Digital Architect Rob James gives us the lowdown.