As work continues to improve the biodiversity of our estate in line with our Biodiversity Action Plan, Andrew Lees, Senior Sustainability and Travel Services Manager, gives us an update on how we are successfully meeting our nature recovery targets.
Rachel Phillips has stepped into an exciting role heading up our award-winning contact centre. Here Rachel explains what it’s like to be in charge of the largest single site contact centre in government.
We've just completed the first end of module assessment for our Business Analysis Development Programme. So it seems a good time to look back at how the first group have settled in. Gary Young, Head of Business Analysis tells us more.
One of our training programmes has been recognised with a prestigious Princess Royal Training Award. Deborah Nicholas, Leadership and Development Training Manager, accepted our award at St James’s Palace along with her colleagues. Here she tells us more about her day.
Programming is widely recognised as an essential skill for generations to come. Amy Taaffe-Evans, who heads up our IT Capability & Talent Development team, explains how DVLA’s local school hosting days are helping children develop the skills they will need for the future.
DVLA’s Emerging Tech Lab is a newly created team exploring the potential value new and emerging technologies could offer DVLA and its users. Digital Architect Rob James gives us the lowdown.
Sharing the skills of our staff with the local community is the inspiration behind our Employability Skills Programme (ESP). Karys Dermody, HR Diversity and Inclusion Manager, who has been at the helm of the programme since it launched in 2017, tells us more.
DVLA recently retained the Customer Service Excellence (CSE) accreditation for the 10th successive year. Andrew Gibbons, from our Customer Insight Unit, explains more about how we managed it.
DVLA’s Information Systems Business Analysis Development Programme is being launched today, Gary Young, ITS Head of Business Analysis, tells us more.
Since the start of 2019, DVLA wheelclamping teams have been busy up and down the country targeting untaxed vehicles. Bethan Beasley, DVLA’s Senior Leader of Enforcement Partnerships, tells us more.
Richard Saunders is DVLA’s Talent and Learning Consultant. To celebrate National Apprenticeship week, Richard tells us more about the how, what and why of apprenticeships at DVLA.