The abolition of tax disc project is overseeing one of the biggest changes in DVLA history... The tax disc has been around for 93 years and our stakeholders and commercial customers have built their processes and procedures around it. These …
As many will be aware, Mary Reilly, non executive director at DfT, published a review of DVLA last year. One of her recommendations was that we need to understand our customer segments a bit better. This recommendation coincided with some criticism …
Welcome to my first blog post for ‘Inside DVLA’, our regular update for stakeholders, commercial customers and suppliers. As Head of Communications here at DVLA, my job is to ensure we get the right information to you at the right …