Celebrating 10 years of DVLA’s STEM programme
Celebrating 10 years of DVLA’s STEM programme
Our STEM volunteer programme turns 10 this year. STEM ambassadors Mark Jones and Karen Pitt look back on the programme’s success.
Using insight to understand our customers
...reduce these queries by improving information for customers Understanding why customers contact us will let us improve not only the quality of information but how they access it. We’re currently...
Checking a vehicle’s date of first registration and vehicle tax is free...
Since we went live with our free online enquiry service take-up has been more than we expected, with calls to our premium rate telephone line dropping to less than 30 a day. Just by confirming the vehicle’s make and registration number you …
Fleet Service Company of the Year 2014
...V5C vehicle registration certificate access and the vehicle enquiry service. He added: The DVLA recognised that the introduction of online services was a major but welcome move for fleets in...
25 years selling personalised registrations
...is available on DVLA’s auction site. Follow DVLA on Twitter, follow us on Facebook and connect with us on LinkedIn. You can also subscribe to the DVLA digital services blog....
Talking to our stakeholders: Dil from Motability Operations
...from companies such as Vodafone. Follow DVLA on Twitter, follow us on Facebook and connect with us on LinkedIn. You can also subscribe to the DVLA digital services blog....
Customer insight: how we test a service
...recruitment company to source participants for us based on requirements which can be very loose – just any random customers are fine – or very specific. In some tests we...
Meet the team: vehicle management and personalised registrations
As you know we’re working on putting vehicle services online. This will allow customers to notify DVLA electronically of a change of keeper and to be able to take a registration number off and put onto a vehicle. This month …
Customer Insight demos View Vehicle Record and Disposal to Trade prototypes
...improvements. Together with colleagues from Customer Insight, Business Change and the Vehicle Management Product Owner, we had knowledge of the systems, information about upcoming change in DVLA and a laptop...
Gathering the views of the motor trade - Personalised Registrations Online
...our digital exemplars – Personalised Registrations (PR) Online – and another system we’re working on, View Vehicle Record. By the time we arrived at the Arnold Clark training centre in...
It’s getting closer – one week to go!
...blogs, TV and radio interviews, email alerts, our literature and most importantly from this month to every vehicle keeper on their vehicle tax reminder. Our webchats have been really successful...