Celebrating 10 years of DVLA’s STEM programme
Celebrating 10 years of DVLA’s STEM programme
Our STEM volunteer programme turns 10 this year. STEM ambassadors Mark Jones and Karen Pitt look back on the programme’s success.
Using insight to understand our customers
...reduce these queries by improving information for customers Understanding why customers contact us will let us improve not only the quality of information but how they access it. We’re currently...
Checking a vehicle’s date of first registration and vehicle tax is free...
Since we went live with our free online enquiry service take-up has been more than we expected, with calls to our premium rate telephone line dropping to less than 30 a day. Just by confirming the vehicle’s make and registration number you …
Fleet Service Company of the Year 2014
...V5C vehicle registration certificate access and the vehicle enquiry service. He added: The DVLA recognised that the introduction of online services was a major but welcome move for fleets in...
25 years selling personalised registrations
...will drive away in a brand new Mini One car. As we head towards this, our 150th auction, we've sold over 4 million registrations and generated a staggering £2.1 billion...
Talking to our stakeholders: Dil from Motability Operations
...My team is high performing and when we achieve our targets, it’s a great feeling. It’s not about what we do but how we do it. Motability Operations has an...
Customer insight: how we test a service
...task what part of the screen the customer is viewing and much more We’ve recently begun streaming these testing sessions live back to the development team and some of you...
Meet the team: vehicle management and personalised registrations
As you know we’re working on putting vehicle services online. This will allow customers to notify DVLA electronically of a change of keeper and to be able to take a registration number off and put onto a vehicle. This month …
Customer Insight demos View Vehicle Record and Disposal to Trade prototypes
...months. Comments throughout the day gave us much food for thought with suggestions for improvements to the way the services look online to questions about other services and general feedback...
Gathering the views of the motor trade - Personalised Registrations Online
...Glasgow, we were bleary eyed but raring to go and the days we had didn’t disappoint! We were lucky enough to be able to meet with a great range of...
It’s getting closer – one week to go!
...blogs, TV and radio interviews, email alerts, our literature and most importantly from this month to every vehicle keeper on their vehicle tax reminder. Our webchats have been really successful...