Celebrating 10 years of DVLA’s STEM programme
Celebrating 10 years of DVLA’s STEM programme
Our STEM volunteer programme turns 10 this year. STEM ambassadors Mark Jones and Karen Pitt look back on the programme’s success.
Using insight to understand our customers
The voice of our customers is extremely important to DVLA. Every day we monitor the calls we get, what complaints have been made and more recently what our customers say on social media. We also analyse the work of our …
Checking a vehicle’s date of first registration and vehicle tax is free...
Since we went live with our free online enquiry service take-up has been more than we expected, with calls to our premium rate telephone line dropping to less than 30 a day. Just by confirming the vehicle’s make and registration number you …
Fleet Service Company of the Year 2014
It was a very proud moment for me to attend the Association of Car Fleet Operators (ACFO) awards on 19 November 2014 to receive the ‘Fleet Service Company of the Year’ annual awards on behalf of DVLA. We secured the …
25 years selling personalised registrations
DVLA Personalised Registrations’ 25th anniversary celebrations conclude this year with an auction at The Vale Resort near Cardiff. One lucky registered bidder, who’s signed up for this month’s live auction, will drive away in a brand new Mini One car. …
Talking to our stakeholders: Dil from Motability Operations
Communications manager Kelly Taylor recently spoke with one of DVLA’s commercial customers, Dil, who along with Jo-Anne are the managers for the Vehicle Licensing and Documentation team at Motability Operations. They met up at a demonstration event in Bristol. Motability …
Customer insight: how we test a service
It’s important that DVLA engage with all customers who will use our digital services. Following the successful testing session hosted by Motability, the British Vehicle Rental & Leasing Association (BVRLA) will host our next session on 28 and 29 October. …
Meet the team: vehicle management and personalised registrations
As you know we’re working on putting vehicle services online. This will allow customers to notify DVLA electronically of a change of keeper and to be able to take a registration number off and put onto a vehicle. This month …
Customer Insight demos View Vehicle Record and Disposal to Trade prototypes
Late September and a 6am start means a dark morning but nevertheless I was ready and waiting for a day of usability testing with fleet companies based in Bristol and the South West. Our destination: Motability in Bristol Business Park. …
Gathering the views of the motor trade - Personalised Registrations Online
As most people were sound asleep at 4am one late September morning, user researcher David Drew and I were on the M4 and heading north of the border. We had two days scheduled with Arnold Clark in Glasgow, one of …
It’s getting closer – one week to go!
With only a week to go until one of the biggest changes in DVLA’s history, the question on many people’s mind is: is DVLA ready? I can confidently say the answer is yes! With a week to go, our latest …