We’ve said before, and no doubt we’ll say again: transformation means more than fixing websites. It goes deeper than that, right into the organisations behind the websites. There’s a logic to it: digital service design means designing the whole service, not just the digital bits. If you’re redesigning a service, you need to think about the organisation that runs it.
Mike Bracken, Executive Director of Digital at Government Digital Services recently visited DVLA.... read about his visit to see the deeper transformation happening here.