The first registration number, one letter and one number (A1), was issued following the Motor Car Act 1903. Since then all vehicles have had to be registered and display a registration number. We need to identify vehicles for road traffic …
DVLA’s communication team recently caught up with Carole Evans, OBE. Carole is head of DVLA’s award winning Contact Centre with a responsibility for over 1,100 staff. Carole has worked in our Contact Centre for 23 years overseeing the change of …
Did you know that you don’t need to wait for the Inside DVLA email to look at our blog? You can find it at insidedvla.blog.gov.uk and browse through our weekly updates at your convenience. Browsing through our blog more often …
A few months back we blogged about our work with the police and HM Revenue and Customs to crack down on illegal foreign registered vehicles. We recently caught up with Paul and asked him about his role as head of …
Our Inside DVLA and Digital Services blogs aim to keep you - our stakeholders, commercial customers and suppliers - up-to-date with the latest news and information from the agency. We want to make sure that our blogs are meeting your …
DVLA Service managers have to be experienced leaders, accountable for the quality and usage of their services and actively network with other service managers inside and outside the agency. Our service managers also have to be credible, passionate about agile …
How we design and deliver our services is changing. Rohan Gye, DVLA’s Vehicle Service manager tells us about his role As one of DVLA’s Service Managers Rohan, can you tell me about your responsibilities? I’m responsible for all DVLA’s vehicle …
Last week, we introduced our Corporate Service Manager, Hugh Evans after telling you how we’ve changed the way we work at DVLA . We’ve now caught up with Dudley Ashford to discuss his role as DVLA’s Drivers Service manager. Hi …
Last week we told you that we’ve reorganised the way we work within DVLA. This week DVLA’s communication team met up with Hugh Evans. Thanks for agreeing to feature on ‘Inside DVLA’ Hugh can you tell me why your role …
How we design and deliver our services is changing. We’ve split our Operations and Customer Services into 2 parts – Operational Delivery, and Change and Continuous Improvement. These are supported by a Service Management Office who will provide the information …