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Blog: Inside DVLA

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Driver and Vehicle Licensing Agency

Celebrating women in tech: Rama and Elizabeth’s stories 

Celebrating women in tech: Rama and Elizabeth’s stories 

We recently sat down with 2 of our cyber security graduates, Rama and Elizabeth, to hear about their career journeys and experience in the graduate programme at DVLA.

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Talking to our stakeholders: Dil from Motability Operations

Posted by: Kelly Cambule, Posted on: 6 November 2014 - Categories: Features

...vehicle arranging Personalised Registrations (PR) and retentions dealing with any enforcement issues checking queries with the accuracy of the record – either on the registration certificate (V5C logbook) or electronically...

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Customer insight: how we test a service

Posted by: Jamie Trollope, Posted on: 22 October 2014 - Categories: Customer research and insight

...then consider the benefits of opting into the V5C (logbook) on demand initiative. V5C on demand will offer fleet operators the option of suppressing a V5C when they register a...

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Meet the team: vehicle management and personalised registrations

Posted by: DVLA digital comms team, Posted on: 16 October 2014 - Categories: Features

As you know we’re working on putting vehicle services online. This will allow customers to notify DVLA electronically of a change of keeper and to be able to take a registration number off and put onto a vehicle. This month …

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Customer Insight demos View Vehicle Record and Disposal to Trade prototypes

Posted by: Kelly Cambule, Posted on: 10 October 2014 - Categories: Customer research and insight

...laptop to enter search details for the registration certificate (V5C) they want to retrieve. Once retrieved the cabinet rotates to present the file’s location where the V5C can be found....

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Gathering the views of the motor trade - Personalised Registrations Online

Posted by: Jamie Trollope, Posted on: 8 October 2014 - Categories: Customer research and insight

As most people were sound asleep at 4am one late September morning, user researcher David Drew and I were on the M4 and heading north of the border. We had...

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It’s getting closer – one week to go!

Posted by: Tony Ackroyd, Posted on: 24 September 2014 - Categories: Abolition of the tax disc

...and something we will continue to do in the future. Below is one of a number of positive comments we have received. In my opinion these live webchats are a...

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Update on our second webchat - trade plates

Posted by: Jason Llewelyn, Posted on: 23 September 2014 - Categories: Abolition of the tax disc

As we draw closer to the final week before the tax disc is abolished I wanted to give you an update following our second webchat on 17 September 2014. It again proved popular with our stakeholders, in particular with motor …

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Trade plates, forms and taxing!

Posted by: Jason Llewelyn, Posted on: 12 September 2014 - Categories: Abolition of the tax disc

Following my blog earlier this week, I  said I’d issue another one by the end of this week to explain the use of trade plates, forms and obtaining tax on your customer’s behalf. These were all topics that cropped up …

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My thoughts on the vehicle tax changes webchat

Posted by: Jason Llewelyn, Posted on: 8 September 2014 - Categories: Abolition of the tax disc

As we start to get closer to 1 October 2014, media coverage of the abolition of the tax disc has increased but we've still got more to do to raise awareness of the change. This week we've started to write …

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Dealing with those who phone and drive ...

Posted by: Simon Black, Posted on: 2 September 2014 - Categories: Features

...teach drivers about the dangers and consequences of committing the same offence. If this helps to change their behaviour, reduce the number of further offences and stop further sanctions then...

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