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Driver and Vehicle Licensing Agency

From placement to professional: my DVLA software engineering journey

From placement to professional: my DVLA software engineering journey

For Learning at Work Week, Iestyn shares his DVLA journey from Year in Industry student to Junior Software Engineer.

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Customer Insight demos View Vehicle Record and Disposal to Trade prototypes

Posted by: Kelly Cambule, Posted on: 10 October 2014 - Categories: Customer research and insight

...laptop to enter search details for the registration certificate (V5C) they want to retrieve. Once retrieved the cabinet rotates to present the file’s location where the V5C can be found....

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Gathering the views of the motor trade - Personalised Registrations Online

Posted by: Jamie Trollope, Posted on: 8 October 2014 - Categories: Customer research and insight

As most people were sound asleep at 4am one late September morning, user researcher David Drew and I were on the M4 and heading north of the border. We had...

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It’s getting closer – one week to go!

Posted by: Tony Ackroyd, Posted on: 24 September 2014 - Categories: Abolition of the tax disc

...and something we will continue to do in the future. Below is one of a number of positive comments we have received. In my opinion these live webchats are a...

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Update on our second webchat - trade plates

Posted by: Jason Llewelyn, Posted on: 23 September 2014 - Categories: Abolition of the tax disc

As we draw closer to the final week before the tax disc is abolished I wanted to give you an update following our second webchat on 17 September 2014. It again proved popular with our stakeholders, in particular with motor …

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Trade plates, forms and taxing!

Posted by: Jason Llewelyn, Posted on: 12 September 2014 - Categories: Abolition of the tax disc

Following my blog earlier this week, I  said I’d issue another one by the end of this week to explain the use of trade plates, forms and obtaining tax on your customer’s behalf. These were all topics that cropped up …

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My thoughts on the vehicle tax changes webchat

Posted by: Jason Llewelyn, Posted on: 8 September 2014 - Categories: Abolition of the tax disc

As we start to get closer to 1 October 2014, media coverage of the abolition of the tax disc has increased but we've still got more to do to raise awareness of the change. This week we've started to write …

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Dealing with those who phone and drive ...

Posted by: Simon Black, Posted on: 2 September 2014 - Categories: Features

...teach drivers about the dangers and consequences of committing the same offence. If this helps to change their behaviour, reduce the number of further offences and stop further sanctions then...

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One of the biggest changes for DVLA

Posted by: Jason Llewelyn, Posted on: 11 August 2014 - Categories: Abolition of the tax disc

The abolition of tax disc project is overseeing one of the biggest changes in DVLA history... The tax disc has been around for 93 years and our stakeholders and commercial customers have built their processes and procedures around it. These …

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What do people really think of DVLA?

Posted by: Dan Williamson, Posted on: 21 July 2014 - Categories: Customer research and insight
Photo of a customer focus group

...bought a new car in February...but I had a Personalised Registration that I had to retain. Would have been nice if I could put the plate on straight away, we...

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Introducing the ‘Inside DVLA’ blog

Posted by: Victoria Ford, Posted on: 21 July 2014 - Categories: Features

Welcome to my first blog post for ‘Inside DVLA’, our regular update for stakeholders, commercial customers and suppliers. As Head of Communications here at DVLA, my job is to ensure...

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