As part of DVLA’s vehicle tax evasion campaign, we joined our wheel-clamping partner, NSL, on the road in the Liverpool and Midlands regions to see how they’re tackling vehicle tax evasion.
How we design and deliver our services is changing. We’ve split our Operations and Customer Services into 2 parts – Operational Delivery, and Change and Continuous Improvement. These are supported by a Service Management Office who will provide the information …
As part of the government’s Red Tape Challenge initiative to remove unnecessary burden, DVLA will no longer issue the paper counterpart to the photocard driving licence. This means that from today, existing paper counterparts will no longer be valid and …
In my last blog I talked about the event we held to support DVLA’s Code Club initiative. We’re keen to develop the next generation of technical talent in the local area to support the local economy and ensure that the …
We’re hosting this webchat on Thursday 21 May at 10.30am. Panel members answering your questions will be Hugh Evans (Corporate Services Manager), Dudley Ashford (Drivers Service Manager) and Rob Toft (Head of Data Sharing Policy). With just a few weeks …
In my last blog I told you that we were exhibiting at Procurex Wales Live at City Hall, Cardiff on 18 March 2015. The event turned out to be extremely busy, with over 750 delegates from Central Government, Welsh Government, …
Do you or any of your customers have old-style paper driving licences? Have you wondered what will happen to these paper licences once the paper counterpart to the photocard is abolished on 8 June 2015. Around 7 million GB drivers still …
Back in November I presented to our Executive Team and was given approval to invest in a User Experience (UX) testing Lab. We’ve been doing usability testing here since 2008 and as an organisation we are committed to delivering excellent …
Following the success of our first abolition of the counterpart webchat last month, we'll be hosting our second on Thursday 26 March at 10:30am. This second webchat will give our stakeholders, commercial customers and suppliers a further opportunity to ask …
Rohan Gye’s recent blog 400 days of transformation has reminded us that many of the changes we’re delivering stem from the Red Tape Challenge introduced by government in April 2011. This gave business and the general public the opportunity to challenge the …
As you know on 8 June 2015 the paper counterpart (D740) to the photocard driving licence will no longer be a valid document and will not be produced and issued by DVLA. This change will affect individuals and businesses that …