Our User Experience (UX) team help us to improve online services for our users when they transact with DVLA. Dan Williamson, User Research Lead, explains more about user testing at DVLA.
We’ve just published our 3-year strategic plan and this year’s business plan, so it’s a good time to take stock of what we’ve done – and what’s to come.
Last week several colleagues and I spent the day at the Digital Accessibility Centre (DAC). The DAC works with clients to create digital media that’s accessible to all, and meets best practice accessibility standards and legislation. They’re an experienced and …
In March I blogged about UX@DVLA as the build entered the final stages. It’s been a hectic few months and it’s the right time to give an update on how the lab is doing. I knew all the hard work, …
Back in November I presented to our Executive Team and was given approval to invest in a User Experience (UX) testing Lab. We’ve been doing usability testing here since 2008 and as an organisation we are committed to delivering excellent …
...reduce these queries by improving information for customers Understanding why customers contact us will let us improve not only the quality of information but how they access it. We’re currently...
...task what part of the screen the customer is viewing and much more We’ve recently begun streaming these testing sessions live back to the development team and some of you...
...months. Comments throughout the day gave us much food for thought with suggestions for improvements to the way the services look online to questions about other services and general feedback...
...Glasgow, we were bleary eyed but raring to go and the days we had didn’t disappoint! We were lucky enough to be able to meet with a great range of...
As many will be aware, Mary Reilly, non executive director at DfT, published a review of DVLA last year. One of her recommendations was that we need to understand our...