Our User Experience (UX) team help us to improve online services for our users when they transact with DVLA. Dan Williamson, User Research Lead, explains more about user testing at DVLA.
We’ve just published our 3-year strategic plan and this year’s business plan, so it’s a good time to take stock of what we’ve done – and what’s to come.
Last week several colleagues and I spent the day at the Digital Accessibility Centre (DAC). The DAC works with clients to create digital media that’s accessible to all, and meets best practice accessibility standards and legislation. They’re an experienced and …
In March I blogged about UX@DVLA as the build entered the final stages. It’s been a hectic few months and it’s the right time to give an update on how the lab is doing. I knew all the hard work, …
Back in November I presented to our Executive Team and was given approval to invest in a User Experience (UX) testing Lab. We’ve been doing usability testing here since 2008 and as an organisation we are committed to delivering excellent …
...on social media. We also analyse the work of our casework areas, where further investigation and contact with the customer is needed. All this data gives us a great insight...
...then consider the benefits of opting into the V5C (logbook) on demand initiative. V5C on demand will offer fleet operators the option of suppressing a V5C when they register a...
...laptop to enter search details for the registration certificate (V5C) they want to retrieve. Once retrieved the cabinet rotates to present the file’s location where the V5C can be found....
As most people were sound asleep at 4am one late September morning, user researcher David Drew and I were on the M4 and heading north of the border. We had...
...bought a new car in February...but I had a Personalised Registration that I had to retain. Would have been nice if I could put the plate on straight away, we...