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Driver and Vehicle Licensing Agency

A look back at DVLA and Amazon Web Services (AWS)’s knowledge-sharing event

Simon stood at the front of a conference room, presenting to an audience sat at round tables. Large 'DVLA' letters are near the stage, and a presentation slide is projected on the wall behind Simon.

A look back at DVLA and Amazon Web Services (AWS)’s knowledge-sharing event

Simon Cromwell, ITS Strategy and Communication Lead, reflects on our recent event with Welsh Local Government and public sector colleagues. From cloud technology to developing digital careers, we explored what we've learnt and why investing in people is just as important as investing in technology.

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25 years of Customer Service Excellence: how we do it

Posted by: Andrew Gibbons, Posted on: 15 May 2019 - Categories: Features

We recently retained our Customer Service Excellence (CSE) accreditation for the 10th successive year. Before this we held the Charter Mark, part of the Citizen’s Charter Programme, since 1993. This...

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BA @ DVLA: our Business Analysis Development Programme goes live

Posted by: Gary Young, Posted on: 12 April 2019 - Categories: Features
3 DVLA staff in meeting

DVLA’s Information Systems Business Analysis Development Programme is being launched today, Gary Young, ITS Head of Business Analysis, tells us more.

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What DVLA has been doing to clamp down on vehicle tax evasion

Posted by: Bethan Beasley, Posted on: 21 March 2019 - Categories: Enforcement, Features, Statutory Off Road Notification, Vehicle tax
Image of car parked in a street with a giant clamp on it which says "We're clamping untaxed cars in your area"

Since the start of 2019, DVLA wheelclamping teams have been busy up and down the country targeting untaxed vehicles. Bethan Beasley, DVLA’s Senior Leader of Enforcement Partnerships, tells us more.

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Why apprenticeships matter at DVLA

Posted by: Richard Saunders, Posted on: 8 March 2019 - Categories: Features
Richard Saunders

Richard Saunders is DVLA’s Talent and Learning Consultant. To celebrate National Apprenticeship week, Richard tells us more about the how, what and why of apprenticeships at DVLA.

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Driving abroad after Brexit – things are changing

Posted by: DVLA External Comms, Posted on: 19 February 2019 - Categories: Features
Car driving on a country road

If you’re planning to drive abroad over the coming weeks and months, the driving documents you’ll need may change – here’s what you need to know.

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Driving collaboration in Swansea

Posted by: Andrew Falvey, Posted on: 19 February 2019 - Categories: Features

...2010, I worked at Swansea Council as a Head of Service. At the time I often pondered that I knew very little about the place, even though I’m from Swansea...

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What I learned from teaching schoolchildren about DVLA

Posted by: Nicola Braun, Posted on: 2 January 2019 - Categories: Features
DVLA's Nicola Braun speaks to children about the agency

They say never work with children (or animals). But Nicola Braun, of DVLA Vehicle Business Services, proved this wrong recently when she visited a class of local schoolchildren to tell them all about DVLA.

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Keep an eye on your vision for driving

Posted by: Dr Cathy Armstrong, Posted on: 21 November 2018 - Categories: Drivers medical, Features
Dr Cathy Armstrong

New Vision Panel Secretary Dr Cathy Armstrong shares her professional advice on getting your eyesight checked for driving, and the extra challenges of driving in winter.

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A diverse and inclusive workplace

Posted by: Uche Williams, Posted on: 23 October 2018 - Categories: Contact Centre, Features

Uche Williams has been working in DVLA’s Contact Centre for 2 years. Here, Uche shares her experiences of working at DVLA.

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Cars, collaboration and co-op service

Posted by: Helen Jones, Posted on: 16 July 2018 - Categories: Vehicle registration
vehicle registration service

Helen Jones, Vehicle Services Designer, gives an update on DVLA's new Register a Vehicle (RaV) service and other exciting new service developments!

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