Our User Experience (UX) team help us to improve online services for our users when they transact with DVLA. Dan Williamson, User Research Lead, explains more about user testing at DVLA.
In March I blogged about UX@DVLA as the build entered the final stages. It’s been a hectic few months and it’s the right time to give an update on how the lab is doing. I knew all the hard work, …
Back in November I presented to our Executive Team and was given approval to invest in a User Experience (UX) testing Lab. We’ve been doing usability testing here since 2008 and as an organisation we are committed to delivering excellent …
As many will be aware, Mary Reilly, non executive director at DfT, published a review of DVLA last year. One of her recommendations was that we need to understand our customer segments a bit better. This recommendation coincided with some criticism …